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Average response time under 2 mins. Chat directly with Bebohar agents.
Toll-Free Hotline
Call 09612-BEBOHAR (09612-232642) for immediate support.
Email Care
Write to support@bebohar.com. High-priority resolutions.
WhatsApp Help
Send photos or courier receipts directly for instant replacement checks.
Order #BEB-84920 — Traditional Handloom Jamdani & Handcrafted Bag
Status: Shipped via Steadfast Courier (Tracking: ST-9281726)
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Orders & Shipping
Tracking orders, delivery timeframes, Pathao & Steadfast logistics, and delivery rescheduling.
14 helpful articles →Payments & Wallet
bKash, Nagad, Card payments, Bebohar Wallet cashback, withdrawals and Cash on Delivery.
11 helpful articles →Returns & Refunds
7-day hassle-free return policy, reverse doorstep pickup, replacement and instant refund timelines.
9 helpful articles →Coupons & Rewards
Redeeming voucher codes, referral perks, Eid discount campaigns, and coupon terms.
7 helpful articles →Account & Security
Password resets, updating shipping addresses, 2-factor authentication, and account privacy.
8 helpful articles →Selling on Bebohar
Become a verified seller, merchant payouts, listing products, and shop management guidelines.
12 helpful articles →Frequently Asked Questions
You can track all your orders directly from your Bebohar dashboard:
- Navigate to My Orders from the left sidebar.
- Click on "Track Order" or open the order details.
- You will see a live step-by-step timeline including Order Placed, Confirmed, Picked Up by Courier, and Out for Delivery.
- You also receive an SMS with the direct courier tracking link (Steadfast, Pathao, or RedX) and the delivery rider's contact phone number on the delivery morning.
We want you to shop with 100% confidence. Bebohar offers a 7-Day Easy Return Policy on fashion, lifestyle, and handcrafted items if:
- The product received is damaged, defective, or incorrect in size/color.
- The item does not match the product images or seller description.
- All tags and original packaging remain intact.
Once you submit a return request from My Orders, our courier team will conduct a free doorstep reverse pickup within 24–48 hours across Dhaka, Chittagong, Sylhet, and other major divisions.
Refunds are initiated immediately after quality inspection approval:
- Bebohar Wallet Balance: Instant (within 5 minutes). You can use it immediately for shopping or withdraw to MFS.
- bKash / Nagad / Upay: 2 to 24 hours.
- Visa / Mastercard / AMEX: 3 to 7 working days depending on your issuing bank.
Yes, absolutely! You can withdraw your real cash refund balance and referral earnings anytime:
- Visit your Bebohar Wallet page.
- Click on the "Withdraw Funds" button.
- Select your preferred MFS channel (bKash or Nagad) and input your verified mobile number.
- Standard withdrawals are processed within 2–6 hours with 0% gateway fee for Bebohar customers.
Yes, as long as your order has not been handed over to the courier partner:
- If the order status is "Pending" or "Processing", you can change the address from the order details page or message support via Live Chat.
- If already "Shipped", contact our hotline (09612-BEBOHAR) or the courier rider directly upon delivery confirmation call.
Please check the following common voucher requirements:
- Minimum Spend Requirement: For example,
EIDSPECIALrequires a minimum cart subtotal of ৳ 2,500. - Category Exclusivity: Some vouchers apply only to specific categories (e.g. Traditional Handloom or Women's Fashion).
- Validity & Expiry: Check if the coupon has expired on your Coupons Page.
Go to your Customer Profile Dashboard. In the Personal Information and Account Settings sections, you can update your full name, phone number, and change your password securely with OTP confirmation.
Bebohar offers competitive and flat delivery rates across the country:
- Inside Dhaka City: ৳ 60 (24–48 hours delivery).
- Dhaka Suburbs (Gazipur, Savar, Narayanganj): ৳ 100 (48 hours).
- Outside Dhaka (All 64 districts): ৳ 120 (3–5 business days).
- Free Delivery Offer: Orders with cart value over ৳ 3,000 or using the
FREESHIPcoupon get 100% free delivery nationwide!
My Support Inquiries
Track updates on your open and resolved support requests
Cashback not reflected after order #BEB-84918
Size exchange request for Embroidered Panjabi
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